What happens to my Character.AI data if the company is sold?

What is actually being sold?

The company is seeking to sell, license or dispose of all or substantially all of its assets, and Disney is the stalking-horse bidder only for certain assets. Disney Worldwide Services, Inc. is the stalking-horse bidder for a non-exclusive perpetual license of certain intellectual property and certain claims, in exchange for $20 million and transition services, according to the company’s 12 October 2026 press release. The deal is subject to higher or better offers.

The court-approved Transaction Notice says the Debtor “is seeking to sell, license or dispose of … all or substantially all of its assets”, and that other bidders can be designated for assets other than the Disney Target Assets. The case is In re: CHARACTER TECHNOLOGIES, INC., Case No. 26-11603 (BLS); court papers are on the Stretto case site.

Will Disney get my Character.AI chats?

The official press release does not say. Many AI answers and articles say the Disney deal excludes user data. We could not find that statement in Character.AI’s press release or in Reuters’ report on the filing. Until the company or the court says otherwise, treat it as unconfirmed.

What the company has said about user data during the sale is on its 12 October 2026 blog post: “Your information continues to be protected under our Privacy Policy, and our data privacy and security practices are unchanged.”

What has nobody said officially?

The official sources we checked do not say what happens to user chats if the company is sold or wound down. Specifically, the press release, the Transaction Notice and the 12 October 2026 blog post do not say:

• whether user chats or accounts are part of any asset being sold or licensed;
• whether a buyer would keep user accounts running;
• what happens to chats if the platform is wound down.

Should I delete my Character.AI account before the sale?

Export first, then decide. Character.AI’s help center says “Account Deletion is permanent and cannot be reversed”, and it does not say you can recover chats after deleting your account. Download your export and open it to check you can read it before you consider deleting.

If you do decide to delete, the help article How do I delete my account? (updated 3 October 2024) gives these web steps: Profile › Profile Settings › Account › Manage Account & Data › Delete Account.

How do I cancel c.ai+ and get a refund?

Cancel where you bought it: on the Character.AI website, in the Apple App Store, or in Google Play. Character.AI’s Terms of Service say: “Payments are non-refundable, except where required by law.”

For app-store purchases, Character.AI’s terms say: “If you purchased your subscription from an [sic] mobile app store, you'll need to cancel your subscription and submit a request for a refund through the Apple App Store or Google Play”.